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OUR SERVICES

Assistance to identify the best production equipment solution for a product outcome. We also provide advice with formulation, recipes & production flow, product analysis & reverse engineering of products. Complete process plant and production line support including first and secondary packing. Demonstrations, training & technical back up including installation and ongoing maintenance.

OUR PEOPLE. OUR MISSION

Industry experienced individuals with varying skills and specific knowledge of manufacture processes, product development and marketing. We have licensed and highly trained technicians, including customer care and administration support.

Our mission as a direct office is to promote our brands and products, assist both new and existing customers to understand the best solutions for their specific needs and the ongoing support of those solutions we provide.

“Thanks again Simon and the guys at Packint for always such great support. We made the right decision to invest in you, the gear performs so well, you are always available, really exceptional support. The ball refiner has proven to be a really effective tool for us, now producing a range of products including chocolate. Keep up the good work.”

Alex Blias

Gelato Messina

"As the owners of a small business, we are continuously amazed and grateful for the time and attention that Simon and Georgia give us. They have been patient and understanding as we grapple with decisions about how to grow our business. Their knowledge is extensive but on the rare occasion when they do not have the answer, they investigate the matter and always get back to us with a response. Importantly, we trust their advice. Simon and Georgia’s support and guidance has been an invaluable asset to our business"

Jen Bruyn Schmidt

The Cashew Creamery

“We have been buying lofica parts for a number of years now, I have no reservations recommending them and a big thank you to artisan industrial, the local office. We pay less, the service and communication is better and faster and the parts quality is excellent. So good to have a supplier you can rely on.”

Matthew Thomson

Maintenance Manager, Everest Ice-cream

Simon and Georgia have been exceptional in the advice and expertise they have provided in our journey to getting our ice cream to market. From detailed discussions regarding process design, ingredient choice, visits to see equipment manufacturers in Italy as well as introductions to the best Italian gelato experts, their knowledge, attention to detail and willingness to share their experience has been invaluable. They answered the questions that we didn’t even know we had. Use of their Telme ice cream equipment accelerated the recipe trial process for our innovative product, taking months off the product development phase. It was great to work with a team who are such fun as well!!

Maria Glover

Glovely

We worked closely with simon on the purchase of a complete packint and gami chocolate line. He was, and remains, very generous with his time and extensive knowledge, and always ready with support and ideas as well as introductions to his many contacts. He is an absolute pleasure to work with.

Peter Channells

Jasper + Myrtle Chocolates

Having handcrafted a stable of the world’s most sophisticated manufacturers of chocolate machines, Artisan Group is shaping the future of chocolate manufacturing here in Australia. My dealings with Artisan Group have always been positive. Simon and Georgia are really approachable. Relatable. Reliable. And above all, genuine. Having years of practical working industry experience, their approach is more bespoke than usual. With a lot more to offer than a simple sales exchange, Artisan Group is able to foster great relations and positive outcomes.

Paul Mattei

Raw People

VISIT WITH US

We actively encourage our customers to visit, to meet with us, see our facilities and view and work with our equipment. We offer demonstration and training facilities with experienced staff to train you in the operation of the equipment and manufacture of the products, tailored to your requirements.