Supporting Chocolate and Ice Cream Producers with the Best European Equipment

For over 30 years, we’ve supported chocolate and confectionery, gelato, and ice cream makers across Australia, New Zealand and Oceania. As the exclusive local representatives of Europe’s leading equipment suppliers, we provide premium machinery and expert support for both artisan producers and industrial manufacturers.

Chocolate & Confectionary

Ice Cream & Gelato

Your Trusted Partner in Chocolate & Gelato Manufacturing Equipment

What started as a family business has grown into a leading industry partner for chocolate, gelato, and confectionery professionals across Australia, New Zealand, and Oceania.

We specialise in artisan and industrial manufacturing equipment and tailored solutions – from industry guidance to installation, training, and ongoing technical support. With deep expertise in both technology and products, we help businesses optimise every stage of production for quality and efficiency.

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Our expertise spans

More than just equipment suppliers, we offer direct factory pricing, hands-on training, technical support and production flow optimisation. Whether your business goal is refining your processes or scaling up to meet customer needs, we help businesses of every size create exceptional products with world-class technology and expert local support.

Chocolate

Confectionery

Gelato & Ice Cream

Ice cream products including sticks, cones and sandwiches

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Packaging and depositing solutions for food and non-food products

More than just equipment suppliers, we offer direct factory pricing, hands-on training, technical support and production flow optimisation.

Whether your business goal is refining your processes or scaling up to meet customer needs, we help businesses of every size create exceptional products with world-class technology and expert local support.

Why Choose Artisan Industrial?

Better pricing

Get factory-direct pricing, plus expert guidance to help you choose the right equipment for your stage of growth.

Premium equipment

We exclusively represent top European brands known for quality, innovation, and long-term performance.

Local support

Based in Melbourne, we provide pre- and post-sale assistance across Australia, New Zealand and Oceania.

Proven expertise

With 25+ years of industry experience, we help you make confident, well-informed equipment choices.

Our experience, your success

With over 30 years of industry experience, we understand the industry and its challenges. We’ve supplied thousands of customers with advice, guidance and premium equipment for artisan and industrial-sized businesses and everything in between.

Here’s what a few of our clients had to say about their experience

“An absolute pleasure to work with.”

We worked closely with simon on the purchase of a complete packint and gami chocolate line. He was, and remains, very generous with his time and extensive knowledge, and always ready with support and ideas as well as introductions to his many contacts. He is an absolute pleasure to work with.

Peter Channells

Jasper and Myrtle
Chocolates

“So good to have a supplier you can rely on.”

We have been buying lofica parts for a number of years now, I have no reservations recommending them and a big thank you to artisan industrial, the local office. We pay less, the service and communication is better and faster and the parts quality is excellent. So good to have a supplier you can rely on.

Matthew Thomson

Everest

“We made the right decision to invest in you.”

Thanks again Simon and the guys at Packint for always such great support. We made the right decision to invest in you, the gear performs so well, you are always available, really exceptional support. The ball refiner has proven to be a really effective tool for us, now producing a range of products including chocolate. Keep up the good work.

Alex Blias

Gelato Messina

“Their knowledge is extensive.”

As the owners of a small business, we are continuously amazed and grateful for the time and attention that Simon and Georgia give us. They have been patient and understanding as we grapple with decisions about how to grow our business. Their knowledge is extensive but on the rare occasion when they do not have the answer, they investigate the matter and always get back to us with a response. Importantly, we trust their advice. Simon and Georgia’s support and guidance has been an invaluable asset to our business

Jen Bruyn Schmidt

The Cashew Creamery

“It was great to work with a team who are such fun as well!!”

Simon and Georgia have been exceptional in the advice and expertise they have provided in our journey to getting our ice cream to market. From detailed discussions regarding process design, ingredient choice, visits to see equipment manufacturers in Italy as well as introductions to the best Italian gelato experts, their knowledge, attention to detail and willingness to share their experience has been invaluable. They answered the questions that we didn’t even know we had. Use of their Telme ice cream equipment accelerated the recipe trial process for our innovative product, taking months off the product development phase.

Maria Glover

Glovely

“Approachable. Relatable. Reliable”

Having handcrafted a stable of the world’s most sophisticated manufacturers of chocolate machines, Artisan Group is shaping the future of chocolate manufacturing here in Australia. My dealings with Artisan Group have always been positive. Simon and Georgia are really approachable. Relatable. Reliable. And above all, genuine. Having years of practical working industry experience, their approach is more bespoke than usual. With a lot more to offer than a simple sales exchange, Artisan Group is able to foster great relations and positive outcomes.

Paul Mattei

Raw People

“At every step we have found them warm, engaging and overall just a lovely family to work with!”

Having initially connected with Simon, Ashley and Georgia in the very early stages of planning and launching our new family gelato business, we have found them to be incredibly friendly, responsive and supportive in every aspect of our engagement with them. Their openness to readily share from their experience as we have undertaken this journey has been highly appreciated and the family and I had the pleasure of attending an ‘Introduction to Gelato and Ice Cream’ course earlier this year which provided valuable insight into the process and helped familiarise ourselves with the equipment and work towards finding the best solutions for our lab.
At every step we have found them warm, engaging and overall just a lovely family to work with! We really look forward to working with them well into the future.

Craig Heininger

Al Bacio

“They care about what they do and that makes all the difference!”

We’ve worked with Simon and Georgia from Artisan Industrial for several years now, and their support has been second to none. They combine deep technical knowledge with a practical, no-fuss approach that makes it easy to get the right equipment and keep things running smoothly. Whether it’s advice, servicing, or sourcing parts, they’re responsive, reliable, and genuinely understand the needs of small-scale producers like us. It’s clear they care about what they do and that makes all the difference.

Carly Palmer

Van Diemens Land Creamery

Get started

We know that every business has unique needs, and we’re passionate about helping you find the right equipment to match your goals. Whether you’re refining your production, upgrading machinery, or expanding operations, partner with us to guide you through the process from start to finish. Get in touch with us to –

Get personalised guidance on the best European equipment for your business

Explore our range of industry-leading chocolate, confectionary, gelato, ice cream, and product packaging machinery

Get custom solutions or order spare parts for your equipment

Give us a call

+61 (0) 435 404 224

Send us an email

hello@artisanindustrial.com.au